How much is shipping?
Standard shipping is free on every order to the contiguous United States (the lower 48 states and Washington, D.C.).
How long will my order take?
We process orders in 1 to 3 business days. Most orders arrive within 5 to 10 business days of being placed. You'll get an email with a tracking number as soon as your order ships.
Will everything arrive in one box?
Not always. If you order more than one item, they may ship separately and arrive on different days. Each package has its own tracking number.
Do you ship to Alaska, Hawaii, PO boxes or outside the US?
Not yet. We currently ship only to street addresses in the lower 48 states and Washington, D.C.
Can I return something?
Yes. You have 30 days from delivery. Email us first and we'll send you the return steps. See our refund policy for the details.
My item arrived damaged or wrong. What do I do?
Email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, and you won't need to send anything back.
How often should I clean the fountain and change the filter?
We suggest rinsing the fountain about once a week and changing the filter every 2 to 4 weeks, or more often if you have more than one pet. Our filter kit has 8 filters and 4 sponges.
Can I change or cancel my order?
Email us within 12 hours of ordering and we'll do our best. Once an order has shipped, it can't be changed, but you can return it.
How do I contact you?
Use our contact form or email nookpaw289@gmail.com. We reply within 1 to 2 business days. Please include your order number if you have one.