Refund policy

Last updated: October 31, 2026

30-day returns

You can return most items within 30 days of delivery for a refund.

Damaged, faulty or wrong item

If your order arrives damaged, doesn't work, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund, whichever you prefer. You won't need to send the item back.

Changed your mind

To return an item for any other reason:

It must be unused, clean and in its original packaging.
Email us first at nookpaw289@gmail.com with your order number. We'll reply with the return address and steps. Items sent back without contacting us first can't be accepted.
Return shipping is paid by you.

Items we can't take back

For hygiene reasons, we can't accept returns of used lick mats, used grooming brushes, or opened replacement filters, unless they arrived damaged or faulty. Kits must be returned complete.

Refunds

Once we receive and check your return, we'll email you and refund your original payment method within 5 business days. Your bank or card provider may take a few more days to show it.